Customer Support Archives – WPSkillset

WordPress Live Chat Plugins

santoshr25 — Wed, 05 Feb 2020 04:47:44 +0000

Considering the rate at which competition is growing and keeping attention of customers is getting difficult by the day, Offering good customer support is now critical to making any business successful.Nowadays it’s important as ever to provide good customer service that will inspire your customers to share their experience about your business, products, and services to the people most close to them.So then how can you improve customer experience with a better website and a better service?

Find out what is going on, on your website using google analytics. Google analytics is free and provides a great analytics tool with several facets of your website traffic that you can use to identify, problems and bottle necks in your sales process, or in your customer area.
You can also get feedback using techniques such as heatmaps and screen recordings available on Hotjar to see exactly what the end users are doing on your website.
Use free live chat solutions that will let you open up a chat window with your visitors or a fully integrated support management platform that will let your site visitors and members open up support tickets at any given time.

Business Goal	Needs	Solution
Analytics & Insights	Understand Customer behavior	Use Google Analytics with the MonsterInsights plugin on your WordPress website for a indepth understanding of customer behavior on your website.
Hotjar for heatmaps, recordings, surveys & polls	Advanced understanding of Customer Behavior	Use Hotjar to create heatmaps & record end user sessions to get an understanding of how each customer behaves. Create quick surveys and polls to get feedback from the customers"
Live Customer support	Customer Support	Provide live customer support to your prospects and customers using Tawk.to or Facebook messenger and Whatsapp

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Tawk.to Live Chat Plugin

santoshr25 — Fri, 31 Jan 2020 09:57:53 +0000

Why Use Tawk.to Plugin?

Tawk makes it easy to supply customized and actual time customer service.Proactively initiate a talk with your website traffic and app users.Unlock a brand new frictionless channel for conversational commerce

WPSkillset Hosting’s Managed WordPress Hosting comes with pre-installed Tawk.to on our Plugin & Theme Sets.

Tawk.to Plugin Video:

Watch this video tutorial by the Plugin Author on how to install & setup the Tawk.to plugin. WPSkillset Hosting’s Managed WordPress Hosting automatically set are they Tawk.to for your website

Learn More About WordPress Plugin: https://wordpress.org/plugins/tawkto-live-chat/

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WhatsHelp Chat for Whatsapp & Facebook Messenger Chat

santoshr25 — Fri, 03 Jan 2020 08:42:58 +0000

Why Use WhatsHelp?

The WhatsHelp Chat button takes visitors to messaging apps like WhatsApp or Facebook Messenger to immediately start a communication with you.

WPSkillset Hosting’s Managed WordPress Hosting comes with pre-installed WhatsHelp on our Plugin & Theme Sets.

WhatsHelp Plugin Video:

Watch this video tutorial by the Plugin Author on how to install & setup the WhatsHelp plugin. WPSkillset Hosting’s Managed WordPress Hosting automatically set are they WhatsHelp for your website

Learn more about WordPress plugin here: https://wordpress.org/plugins/search/WhatsHelp+Chat+for+Whatsapp+%26+Facebook+Messenger+Chat/

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